Refund and Returns Policy

Refund and Returns Policy for Conahvacnie

Effective Date: 05/01/2025

At Conahvacnie, we are committed to delivering the highest quality luxury timepieces and ensuring your satisfaction with every purchase. We understand that purchasing a luxury watch is a significant investment, and we want to make the shopping experience as smooth and transparent as possible. That is why we offer a comprehensive Refund and Returns Policy designed to provide you with peace of mind.

Please carefully review our return and refund policy below. By making a purchase from Conahvacnie, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

1. Return Eligibility

We want you to be fully satisfied with your purchase from Conahvacnie. If for any reason you are not completely happy with your purchase, you may return the item within 30 days of receiving your order.

To be eligible for a return, the following conditions must be met:

The item must be in its original condition, unworn, and free from any signs of damage.
The item must be returned with all original packaging, including the watch box, instruction manuals, warranty cards, and any accompanying accessories.
The item must not be customized, resized, or altered in any way. Personalized or engraved items cannot be returned or exchanged.
Proof of purchase is required. Please retain your order confirmation email, receipt, or other documentation that can verify the purchase.

If the returned item does not meet the above criteria, Conahvacnie reserves the right to refuse the return or charge a restocking fee.

2. Return Process

To initiate a return, please follow these simple steps:

Step 1: Contact Our Customer Service Team

Please contact our customer service team within 30 days of receiving your item by emailing us at info@conahvacnie.com or calling (858) 673-0101. Our team is available Monday to Friday, 9 AM – 6 PM EST, to assist you. When contacting us, kindly provide the following details:

Your order number.
A brief explanation of why you wish to return the item.
Any relevant images or information that may help us process the return (e.g., product condition or damages).

Once we receive your request, our customer service team will promptly review your request and provide you with detailed return instructions, including the return shipping address.

Step 2: Pack the Item Securely

Please ensure the item is carefully packed in its original packaging to avoid damage during return shipping. If the original packaging is unavailable, please use secure and protective packaging to prevent any harm to the watch or its accessories.

You are responsible for the shipping costs associated with the return unless the return is due to a mistake on our part (such as receiving a defective or incorrect item). We recommend using a trackable shipping service or purchasing shipping insurance for the return package. Conahvacnie is not responsible for lost or damaged returned items.

Step 3: Ship the Item

Once you have packed the item securely, ship it to the address provided by our customer service team. Please make sure to include the proof of purchase (order confirmation or receipt) inside the package.

Important: Returns must be shipped within 30 days of receiving the item. Items returned after 30 days may be denied or subject to a restocking fee.

3. Refund Policy

Upon receiving and inspecting the returned item, we will process your refund. If your return is approved, you will receive a full refund to your original payment method. Refunds are processed within 7-10 business days after the returned item has been received and inspected by our team.

Please note the following regarding our refund policy:

Refund Amount: The refund will cover the full price of the item, excluding any shipping fees, unless the return is due to an error on our part (e.g., defective item or wrong order shipped).
Shipping Fees: Shipping fees for both the original purchase and the return are non-refundable unless the return is a result of a mistake made by Conahvacnie.
Payment Method: Refunds will be credited to the original payment method used at the time of purchase (e.g., credit card, PayPal, or other payment services). The time it takes for the refund to appear in your account may vary depending on the payment provider.

4. Exchanges

If you would like to exchange your watch for a different model, color, or size, we recommend initiating a return for the original item and then placing a new order for the desired product. Unfortunately, we do not offer direct exchanges at this time.

Steps for Exchange:

Follow the return process outlined above to return your original item.
Once the return is processed and the refund has been issued, place a new order for the watch you wish to exchange for.
If the new item qualifies for a promotion or discount, you may be able to apply it to your new purchase, subject to terms and conditions.

5. Damaged or Defective Items

At Conahvacnie, we take great pride in the quality of our products. However, if you receive an item that is damaged or defective, we apologize for any inconvenience caused. If the item is defective or damaged, please contact us immediately at info@conahvacnie.com or (858) 673-0101 to arrange for a replacement or a full refund.

To qualify for a refund or exchange in this case, you must:

Notify us within 7 days of receiving the defective or damaged item.
Provide clear photographs or videos of the damage or defect to assist in processing your claim.

Once your claim is verified, we will arrange for the return of the damaged item and issue a replacement or refund.

6. Restocking Fee

In certain cases, Conahvacnie may charge a restocking fee for returns that are not due to a defect or error on our part. This may include returns due to a change of mind, or items that have been worn, damaged, or are missing original packaging. The restocking fee is typically 10-15% of the original purchase price of the item, and will be deducted from your refund.

Restocking fees will not apply to defective items, items that were incorrectly shipped, or if the return is due to an error on our part.

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

Personalized items: Watches that have been engraved, customized, or altered in any way.
Sale or clearance items: Products that were purchased at a discount during a sale or clearance event may not be eligible for return or refund, unless the product is defective or damaged.
Gift cards: Conahvacnie gift cards are non-refundable and cannot be exchanged for cash or credit.

8. International Returns

For international customers, the return process is similar to domestic returns, but you will be responsible for return shipping costs, customs duties, and any import taxes. Please note that we cannot reimburse customs duties or taxes paid on international returns, and those will not be refunded.

If you are returning a watch from outside the United States, please be aware that your refund may be subject to the processing times and exchange rates of your payment provider. The refund will still be issued to the original payment method.

9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us. Our dedicated customer service team is available to assist you throughout the return process.

Email: info@conahvacnie.com
Phone: (858) 673-0101
Business Hours: Monday to Friday, 9 AM – 6 PM EST.

10. Changes to This Policy

Conahvacnie reserves the right to amend or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.

By making a purchase from Conahvacnie, you are agreeing to the terms and conditions set forth in this Refund and Returns Policy. We want to ensure that your experience with us is nothing short of excellent, and we are here to help if any issues arise.