ConahVachNie

Refund and Returns Policy (Effective Date: February 25, 2025)

At ConahVachNie, we are committed to ensuring complete customer satisfaction with every luxury watch purchase. We understand that buying a high-end timepiece is a significant investment, and we strive to provide a seamless shopping experience with a transparent return and refund policy.

Eligibility for Returns

• Customers may request a return within 14 days of the purchase date for a full refund or exchange.
• The watch must be unworn, in its original condition, and accompanied by all original packaging, documentation, certificates, and accessories.
• Any signs of wear, alteration, or tampering will void the return eligibility.
• Custom-made, engraved, or special-order watches are non-returnable unless they arrive damaged or defective.

Refund Process

• Once the returned watch is received and inspected, refunds will be processed within 7-10 business days via the original payment method.
• A restocking fee of 5% may apply to returns that do not meet our pristine condition standards.
• Shipping costs, insurance fees, and handling charges are non-refundable unless the return is due to an error on our part.

Exchanges and Store Credit

• Customers may opt for an exchange or store credit instead of a refund.
• If exchanging for a higher-value timepiece, the customer is responsible for paying the price difference.
• Store credit issued is valid for 12 months from the date of issue.

Defective or Incorrect Items

• If the received watch is defective, incorrect, or damaged upon arrival, customers must notify us within 48 hours of delivery.
• We will arrange a complimentary return and replacement or issue a full refund, including shipping costs.

For any return or refund inquiries, please contact us at info@conahvacnie.com or call (858) 673-0101.